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Terms of Service

Version 1.0 – effective from 05.05.2026

The binding version of these Terms is the Polish one. This English version is provided for informational purposes only. In case of any discrepancy, the Polish version prevails.

§ 1. General Provisions

  1. These Terms of Service (hereinafter: "Terms") govern the provision of services via electronic means within the FON service (hereinafter: "Service" or "FON"), operating as two bots in the Telegram messenger and through the website fonbot.pl/en.
  2. The service provider and operator of the Service is {COMPANY_NAME}, conducting sole proprietorship registered in the Central Register and Information on Economic Activity (CEIDG), correspondence address: {ADDRESS}, Tax ID (NIP): {NIP}, Statistical ID (REGON): {REGON}, e-mail: contact@fonbot.pl (hereinafter: "Service Provider").
  3. These Terms fulfill the obligation referred to in Article 8(1)(1) of the Polish Act of 18 July 2002 on the Provision of Services by Electronic Means.
  4. Starting to use the Service means that the User has read, accepted, and undertakes to comply with these Terms.
  5. The Terms are made available free of charge in a manner enabling their acquisition, reproduction, and recording (e.g., by downloading, saving, printing) at fonbot.pl/en/terms and within the Telegram bots.

§ 2. Definitions

  1. Service Provider / FON – {COMPANY_NAME} (details in § 1(2)).
  2. User – a natural person with full legal capacity using the Service.
  3. Consumer – a User who is a consumer within the meaning of Article 22¹ of the Polish Civil Code.
  4. Entrepreneur with Consumer Rights – a natural person entering into an agreement directly related to their economic activity, where the agreement does not have a professional character for them (Articles 385⁵, 556⁴, 556⁵, and 7191 of the Civil Code).
  5. Config Bot – Telegram bot available at @FON_RentFlatPL_ConfigBot, used for account setup, search configuration, subscriptions, and other settings.
  6. Alert Bot – Telegram bot available at @FON_RentFlatPL_AlertBot, used to deliver notifications about new listings matching the User's criteria.
  7. Telegram – messenger service provided by Telegram FZ-LLC / Telegram Messenger Inc.
  8. Listing – a publicly available rental or sale offer for real estate, obtained by the Service from third-party classified sites (in particular OLX, Otodom, Gratka).
  9. Advertiser – the entity publishing the Listing in the source service.
  10. Free Plan – the free variant of the Service, with functional limitations described in § 6.
  11. Premium Plan / Subscription – the paid variant of the Service, provided on a recurring subscription basis (§ 7).
  12. Price List – current fees for the Premium Plan, available in the Config Bot and at fonbot.pl/en/#pricing.
  13. Trial – an optional introductory period to the Premium Plan, paid or free, communicated before activation.
  14. Payment Operator – Stripe Payments Europe, Limited, based in Ireland.
  15. Partner – a third-party entity with which the Service Provider cooperates in connection with lead generation (e.g., cleaning companies, movers, real estate agencies, mortgage advisors, insurance brokers, relocation companies); services of the Partner are provided outside the Service.
  16. Agreement – the agreement for the provision of electronic services concluded between the Service Provider and the User.
  17. Privacy Policy – the document describing personal data processing, available at fonbot.pl/en/privacy and in the bots.

§ 3. Type and Scope of Services

  1. The Service automatically aggregates, filters, and delivers to the User information about publicly available rental (and, in the future, also sale) Listings published in third-party classified websites, in particular OLX, Otodom, and Gratka.
  2. The Service operates as two Telegram bots:
    1. a) the Config Bot – for account setup and configuration, creating and modifying searches (city, price, number of rooms, area, other criteria), managing subscriptions and payments, submitting Partner contact forms, contacting support;
    2. b) the Alert Bot – for delivering notifications about new Listings matching the User's search criteria.
  3. The two-bot split is due to technical constraints of Telegram and serves reliability and clarity of communication. Full functionality requires activating both bots.
  4. The Service is not a real-estate agency within the meaning of the Polish Act of 21 August 1997 on real estate management; it is not a party to any rental or sale agreements between the User and the Advertiser; it does not publish Listings or represent Advertisers.
  5. Listings are presented in processed form (filters, deduplication, stale-offer detection). The source publication location is always the third-party service. The Service Provider is not responsible for the content, timeliness, or availability of any Listing.
  6. Listing content is obtained from publicly available sources; the Service does not circumvent technical protection measures. The Service Provider does not collect, store, or share contact data of Advertisers beyond what is necessary to display the Listing to the User.

§ 4. Technical Requirements

  1. To use the Service, the User needs:
    1. a) an active Telegram account,
    2. b) a device with Internet access (computer, smartphone, tablet) with an up-to-date Telegram application or Telegram web version,
    3. c) for payments – a valid payment card accepted by the Payment Operator or another method supported by it.
  2. The Service Provider is not liable for limitations or outages of the Service caused by the actions or omissions of the Telegram platform.
  3. Current Telegram version requirements are published by Telegram.

§ 5. Conclusion of Agreement and User Account

  1. The Agreement for the Free Plan is concluded when the User starts using the Config Bot or the Alert Bot. In particular, the moment of conclusion shall be the use of the /start command in the Config Bot.
  2. The Terms and the Privacy Policy are made available to the User free of charge:
    1. a) at fonbot.pl/en (always the current version),
    2. b) via links to both documents included in the welcome message of the Config Bot (response to the /start command).
  3. Starting and continuing to use the Service after the Terms have been made available in the manner specified in paragraph 2 means that the User has read and accepts both the Terms and the Privacy Policy in full. A User who does not accept the Terms should cease using the Service in accordance with § 16.
  4. For Users who started using the Service before this version of the Terms entered into force, the Terms bind from the day they are published at fonbot.pl/en/terms; continued use after that date constitutes acceptance.
  5. The User account is linked to a unique Telegram user identifier (telegram_user_id). Maintaining more than one account by the same person is not permitted, unless the Service Provider agrees.
  6. The Service may be used only by natural persons of full legal capacity. By starting use, the User declares they are at least 18 years old.

§ 6. Free Plan

  1. The Free Plan is offered free of charge for an indefinite period and does not require payment data.
  2. The Free Plan may have functional limitations compared to the Premium Plan (e.g., number of searches, frequency of alerts, number of active criteria, Listing access time). The current scope of the Free Plan is communicated to the User in the Config Bot.
  3. The Service Provider may modify the scope of the Free Plan under § 15.

§ 7. Premium Plan

  1. The Premium Plan is a paid variant of the Service provided on a recurring subscription basis.
  2. Available billing periods and prices are set out in the current Price List, available in the Config Bot and at fonbot.pl/en/#pricing. Typically, 7-day, 14-day, and 30-day options are available; the Service Provider may introduce other periods or promotions.
  3. All prices in the Price List are in Polish złoty (PLN) and include applicable VAT at the rate in force (gross prices).
  4. Before purchase, the User receives clear information in the Config Bot about:
    1. a) main features of the Premium Plan,
    2. b) total price for the selected period,
    3. c) recurring nature of payments and renewal terms,
    4. d) how to cancel the subscription,
    5. e) loss of the right of withdrawal if performance begins before the 14-day period expires (§ 9).
  5. The Premium Plan Agreement is concluded upon clicking "Order and pay" (or equivalent) and once the payment is recorded by the Payment Operator.
  6. The Premium Plan is concluded for an indefinite period with automatic renewal for subsequent billing periods until the User cancels.
  7. The User may at any time cancel automatic renewal via the "Cancel subscription" button (or equivalent) in the Config Bot or by a message to the Service Provider's Telegram contact account: @FON_Support.
  8. Cancellation stops further charges; access to the Premium Plan remains active until the end of the paid period.
  9. Failure to cancel before the end of the current billing period constitutes the User's consent to automatic charging for the next period according to the current Price List.
  10. The Service Provider may offer a Trial on conditions communicated before activation, in particular:
    1. a) free trial days within the Free Plan, without payment data, or
    2. b) a paid Trial at a reduced price, after which – absent cancellation – the subscription automatically transitions to the chosen Premium Plan at the regular price.
  11. The Service Provider may introduce promotional prices (e.g., introductory discounts). Terms and duration are communicated before conclusion.

§ 8. Payments and Invoices

  1. Payments for the Premium Plan are handled exclusively by the Payment Operator – Stripe Payments Europe, Ltd. The Service Provider does not store or process the User's payment card data. Such data is processed solely by the Payment Operator under its own terms and privacy policy.
  2. Changes of payment method are made by the User in the Config Bot or directly with the Payment Operator.
  3. Refunds (e.g., for erroneous payments or justified complaints) are made to the same method of payment.
  4. VAT invoices for services provided under the Premium Plan are issued only at the User's request. The request may be submitted to contact@fonbot.pl or to the @FON_Support Telegram account.
  5. The User may submit the request within 3 months from the end of the month in which payment was made (Article 106b(3) of the Polish Act on Tax on Goods and Services of 11 March 2004). In the request, the User indicates whether the invoice is to be issued:
    1. a) to a natural person not conducting business activity — requires first and last name and optionally an invoice address, or
    2. b) to a business entity — requires company name, Tax ID (NIP), and registered address.
  6. The invoice is issued as one collective invoice for a given calendar month, covering all of the User's payments made in that month — regardless of the length of individual subscription periods specified in § 7 (for example, four payments for consecutive 7-day periods are aggregated into one collective invoice for that month). The invoice line item indicates the period covered (e.g. "FON Premium Subscription — April 2026").
  7. The deadline for issuing the invoice is governed by Article 106i of the VAT Act:
    1. a) if the request was submitted by the end of the month in which payment was made — the invoice is issued by the 15th day of the month following the payment month;
    2. b) if the request was submitted after the end of that month — the invoice is issued within 15 days from the date the request was submitted.
  8. The invoice is delivered electronically to the e-mail address provided by the User in the request. By accepting these Terms, the User consents to receiving invoices in electronic form within the meaning of Article 106n(1) of the VAT Act.

§ 9. Right of Withdrawal (Consumer / Entrepreneur with Consumer Rights)

  1. A Consumer and an Entrepreneur with Consumer Rights who have concluded a distance agreement generally have the right to withdraw from it without stating a reason within 14 days of its conclusion. A withdrawal statement may be sent by e-mail to contact@fonbot.pl or to the Service Provider's Telegram account @FON_Support. The model withdrawal form (Annex 2 to the Consumer Rights Act) may but does not have to be used.
  2. Pursuant to Article 38(13) of the Polish Consumer Rights Act of 30 May 2014, the right of withdrawal does not apply to the delivery of digital content or digital services if:
    1. a) performance began with the User's explicit, prior consent before the 14-day withdrawal period expired,
    2. b) the User was informed about the loss of this right in connection with such commencement,
    3. c) the User confirmed receipt of this information.
  3. Before purchase of the Premium Plan, the Config Bot displays an order summary containing at least:
    1. a) a description of the Premium Plan being ordered and the total price,
    2. b) information about the recurring nature of payments and renewal terms,
    3. c) the explicit statement: "I request immediate commencement of the Premium service. I have been informed and acknowledge that, pursuant to Article 38(13) of the Consumer Rights Act, after full performance of the service by the Service Provider I will lose the right to withdraw from the agreement.",
    4. d) information that clicking the "Order and pay with obligation to pay" button (or a button with equivalent unambiguous wording) constitutes acceptance of the Terms and the Privacy Policy and the consent and acknowledgment referred to in (c).
  4. Clicking the "Order and pay with obligation to pay" button (or a button with equivalent unambiguous wording) is equivalent to:
    1. a) conclusion of the Premium Plan agreement,
    2. b) acceptance of the Terms and the Privacy Policy in the version current at the moment of clicking,
    3. c) an explicit request for immediate commencement of the service before the 14-day withdrawal period expires,
    4. d) confirmation that the User has been informed of the loss of the right of withdrawal to the extent set out in paragraphs 2–3.
  5. Consequently, the User acknowledges that after full performance of the service in the paid billing period the right of withdrawal in relation to that period expires and the fee paid is non-refundable. This does not deprive the User of the right to cancel further subscription renewals under § 7(7)–(9).

§ 10. Obligations and Rules of Use

  1. The User shall use the Service:
    1. a) in accordance with these Terms, applicable law, and good practice,
    2. b) in accordance with its intended purpose,
    3. c) without infringing rights of the Service Provider, other Users, or third parties,
    4. d) without disrupting the operation of the Service or the bots.
  2. In particular, it is prohibited to:
    1. a) share the account, trade in the account or subscription access,
    2. b) use the Service for unlawful purposes or to deliver unlawful content,
    3. c) mass-download data via scraping, crawling, bots, scripts, or other automated tools,
    4. d) attempt to circumvent Free Plan limits, authentication, quotas, or security,
    5. e) resell, redistribute, or commercially exploit Listings delivered by the Service without the Service Provider's consent,
    6. f) take actions aimed at disrupting the Service or the Service Provider's infrastructure (DoS/DDoS, port scanning),
    7. g) impersonate another person or mislead the Service Provider about one's identity.
  3. If a breach of paragraphs 1 or 2 is found, the Service Provider may, in accordance with the gravity:
    1. a) call upon the User to stop the breach,
    2. b) limit the scope of the Service,
    3. c) block the account,
    4. d) terminate the Agreement with immediate effect.
  4. In case of immediate termination for User fault, fees already paid for the current period are non-refundable, subject to mandatory consumer protection provisions.

§ 11. Liability of the Service Provider

  1. The Service Provider will use best efforts to ensure the Service operates properly, continuously, and as described. The Service Provider does not, however, guarantee:
    1. a) the full timeliness, completeness, accuracy, or truthfulness of Listings (which come from third-party sources beyond its control),
    2. b) uninterrupted availability of the Service (including the Telegram platform),
    3. c) that a given search will always return any results,
    4. d) delivery of every notification (alert) about a Listing matching the User's criteria, or delivery within any specific time – in particular in the event of Telegram, source-website, or network-infrastructure failures,
    5. e) preservation of the current functional scope of the Service in the future – the Service Provider may develop, modify, limit, or entirely discontinue the Service or its individual features, subject to § 15 and § 16.
  2. The Service Provider is not liable for:
    1. a) irregularities caused by Telegram, OLX, Otodom, Gratka, or other third-party providers,
    2. b) outages caused by force majeure, technical failures beyond control, third-party actions, or necessary maintenance, if the Service Provider has exercised due care,
    3. c) non-delivery, delayed delivery, duplicate delivery, or outdatedness of individual notifications (alerts) about Listings, in particular as a result of interface changes in source services, Telegram blocks or limits, User connectivity interruptions, or search-configuration changes,
    4. d) lost profits (lucrum cessans) of a User who is not a Consumer, unless a mandatory legal provision states otherwise,
    5. e) damages from use of the Service in breach of these Terms,
    6. f) acts or omissions of Partners (§ 12),
    7. g) business decisions of the User taken on the basis of Listing content (including decisions to rent or purchase real estate).
  3. The Service Provider is not a party to rental, sale, or other agreements between the User and the Advertiser; the Service has an informational role only and does not provide legal, financial, or investment advice.
  4. Nothing in these Terms excludes or limits the Service Provider's liability towards the Consumer or the Entrepreneur with Consumer Rights where such exclusion would be contrary to mandatory law.

§ 12. Partner Services

  1. Within the Service, the User may voluntarily express interest in the services of a Partner (e.g., cleaning, moving, real estate agency, mortgage advisor, insurance broker, relocation company).
  2. Using a Partner's services requires filling in a form in the Config Bot and explicitly confirming consent to transfer the data to the Partner.
  3. Upon submission, the User's data (to the extent specified in the form – e.g., first name, phone number, area of interest) is transferred to the Partner. From that moment, the Partner becomes a separate data controller and is responsible for further processing and contact.
  4. The Service Provider is not a party to the agreement between the User and the Partner, does not provide Partner services in its own name, and does not warrant their quality, timeliness, or legality. Complaints about Partner services are directed to the Partner.
  5. The Service Provider applies a deduplication mechanism (30-day window) to protect the User from repeated contact.

§ 13. Risks Associated with the Use of the Service

Pursuant to Article 6 of the Polish Act on the Provision of Services by Electronic Means, the Service Provider informs about potential risks:

  1. receipt of unsolicited commercial information (spam) from unknown sources,
  2. malware (viruses, trojans, worms), especially after opening links from unknown sources,
  3. spyware,
  4. phishing (attempts to impersonate other entities – including FON),
  5. unauthorized access if the User's device or Telegram is shared with third parties,
  6. identity theft if personal data is shared carelessly.

To minimize these risks, the Service Provider recommends up-to-date antivirus, current Telegram version, enabling two-step verification in Telegram, avoiding suspicious links, and verifying FON's contact addresses (contact@fonbot.pl, @FON_RentFlatPL_ConfigBot, @FON_RentFlatPL_AlertBot).

§ 14. Complaints

  1. The User has the right to submit complaints about Service operation, service quality, or billing.
  2. Complaints may be submitted:
    1. a) by e-mail to contact@fonbot.pl,
    2. b) by message to the Service Provider's Telegram contact account: @FON_Support.
  3. A complaint should include at least:
    1. a) Telegram user identifier (@username or numeric ID),
    2. b) problem description and relevant circumstances,
    3. c) for billing complaints – date and transaction number,
    4. d) the User's request,
    5. e) contact e-mail (if other than Telegram).
  4. If data is missing, the Service Provider may ask the User to supplement it.
  5. Complaints are reviewed within 14 calendar days. In particularly complex cases, this period may be extended by another 14 days; the User will be informed with the reason.
  6. The response is sent electronically – to the User's e-mail or to the User's Telegram account from the @FON_Support account, depending on the channel used.
  7. Failure to respond within the period referred to in paragraph 5 is treated as acceptance of the Consumer's complaint under Article 7a of the Consumer Rights Act.

§ 15. Changes to the Terms

  1. The Service Provider may amend the Terms for important reasons, including:
    1. a) changes in applicable law or its official interpretation,
    2. b) rulings of courts or authorities affecting the Terms,
    3. c) technical, functional, or organizational changes to the Service,
    4. d) changes in pricing models, introduction of new plans or discontinuation of existing ones,
    5. e) need to ensure security or counter abuse,
    6. f) improvements in service quality,
    7. g) editorial corrections clarifying the wording without changing its essence.
  2. The current version of the Terms is always published at fonbot.pl/en/terms with a version number and effective date. A link to the current Terms is always available in the welcome message of the Config Bot (response to the /start command).
  3. For Users of the Free Plan, the amended Terms enter into force on the date specified in the published version. Continued use of the Service after that date constitutes acceptance. A User who does not accept the amendments should cease using the Service in accordance with § 16.
  4. For Users of the Premium Plan with an active subscription:
    1. a) amendments to the Terms do not affect the terms of service provision in the current, paid billing period – the version of the Terms accepted at the time of purchase applies until the end of that period;
    2. b) the amended Terms apply from the next billing period, i.e. from the next automatic subscription renewal;
    3. c) a User who does not accept the amendments may at any time before the next renewal cancel the subscription under § 7(7), without additional cost and without having to state a reason;
    4. d) payment for the next billing period after publication of the amended Terms at fonbot.pl/en/terms constitutes acceptance of those amendments to the extent they concern the Premium Plan.
  5. Purely editorial corrections (typos, numbering, formatting) that do not affect User rights or obligations may be introduced without increasing the version number of the Terms.

§ 16. Termination

  1. The User may cease using the Service and terminate the Free Plan Agreement at any time, in particular by:
    1. a) blocking the Config Bot and the Alert Bot in Telegram,
    2. b) sending a message requesting account deletion to the @FON_Support Telegram account.
  2. Premium Plan termination is governed by § 7(7)–(9).
  3. The Service Provider may terminate the Agreement with a 14-day notice if:
    1. a) it discontinues the Service entirely,
    2. b) it introduces material changes to the business model.
  4. The Service Provider may terminate the Agreement with immediate effect in the cases described in § 10(3)(d).
  5. After termination, personal data is processed according to the Privacy Policy.

§ 17. Personal Data

  1. The controller of the Users' personal data is the Service Provider.
  2. Detailed rules of personal data processing (purposes, legal bases, retention, categories of recipients, rights of the data subject) are set out in the Privacy Policy, which forms an integral part of the Agreement. The Privacy Policy is available at fonbot.pl/en/privacy and in the Config Bot.
  3. Data protection contact: contact@fonbot.pl.

§ 18. Dispute Resolution

  1. Matters not regulated herein are subject, in particular, to: the Polish Civil Code, the Act on the Provision of Services by Electronic Means, the Consumer Rights Act, the Personal Data Protection Act, and the GDPR.
  2. Polish law applies to the Agreement. The choice of Polish law does not deprive a Consumer of protection granted by mandatory provisions of the law of their country of habitual residence (Article 6(2) of the Rome I Regulation).
  3. Disputes are resolved by the competent common court; in disputes with a User who is not a Consumer, the court of the Service Provider's registered office has jurisdiction.
  4. A Consumer may use out-of-court dispute resolution, including:
    1. a) permanent arbitration at the Voivodeship Trade Inspection,
    2. b) free help from the district (city) consumer ombudsman or consumer protection NGOs,
    3. c) the EU Commission's ODR platform: ec.europa.eu/consumers/odr.
  5. Information about ADR is also available at UOKiK: uokik.gov.pl.

§ 19. Final Provisions

  1. These Terms enter into force on 05.05.2026.
  2. These Terms are drawn up in Polish. Translations into Ukrainian and English are informational only. In case of discrepancy, the Polish version prevails.
  3. Should any provision of these Terms be held invalid, the remaining provisions stay in force. The invalid provision shall be replaced by a lawful one closest to its original purpose.
  4. Any notices to the Service Provider should be sent to contact@fonbot.pl, to the @FON_Support Telegram account, or to the correspondence address in § 1(2).

Service Provider contact details: